1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, billing/shipping address, phone number, and payment details when you place an order.
• Account Information: Login credentials if you create an account with us.
• Transaction Data: Purchase history, order details, and product preferences.
• Technical Data: IP address, browser type, device information, and cookies.
• Marketing Data: Preferences for receiving promotional communications.

   

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling orders.
• Providing customer service and responding to inquiries.
• Improving our website, products, and services.
• Sending marketing communications (only if you’ve opted in).
• Detecting fraud, ensuring security, and complying with legal obligations.

   

3. How We Share Information

We do not sell your personal information. We may share it with:

• Service Providers: Payment processors, shipping companies, marketing platforms, and IT service providers.
• Legal Obligations: Law enforcement or regulators if required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Enable website functionality (shopping cart, checkout).
• Measure performance and improve user experience.
• Personalize content and advertising.

You can adjust your cookie preferences in your browser settings.

5. Your Privacy Rights

Depending on your location, you may have rights under applicable laws (CCPA, GDPR, etc.):

• Access & Portability: Request a copy of the personal data we hold.
• Correction: Request corrections to your data.
• Deletion: Request deletion of your personal data.
• Opt-Out: Opt-out of promotional emails or targeted advertising.

   

To exercise your rights, please contact us at: hi@kenbimatcha.com . 

6. Data Security

We use industry-standard security measures (encryption, secure servers, access controls) to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them.

8. International Users

If you access our site from outside the United States, please note that your information will be processed in the U.S. and subject to U.S. laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

hi@kenbimatcha.com